Last updated: October 7, 2025

This Digital Products Policy (the “Policy”) explains how FOCUS FOODSERVICE LLC (“Focus Foodservice,” “we,” “us,” or “our”) sells, delivers, and supports digital-only services and content offered via our Wix® website and client portal at focusfoodsserves.com. It applies to all digital purchases, including memberships (e.g., Silver, Gold), session packages, webinars (online and in‑person registrations managed digitally), recordings, templates, guides, brand/packaging collateral, and other downloadable or streamed materials (collectively, the “Digital Products”).

We do not ship physical goods unless expressly stated otherwise. Payments are processed through Wix Payments.

1) Company & Contact

FOCUS FOODSERVICE LLC 261 Germantown Bend Cove #101 Cordova, TN 38018, USA Email: support@focusfoodsserves.com (or as listed on the Site) Website: focusfoodsserves.com

2) What You Are Buying

When you purchase our Digital Products, you are purchasing access to services and/or content, not a tangible item. Depending on the item, you may receive:

• Membership access (e.g., Silver, Gold) that may include attendance rights for certain webinars/events, session credits, or access to a library of materials during your active term;

• Session packages (e.g., a set number of advisory sessions) with scheduling via our portal;

• Webinar registration (live attendance and, where available, limited-time replay access);

• Downloadable deliverables (e.g., PDFs, templates, brand kits, concept decks).

Unless otherwise stated in a signed statement of work, Digital Products are licensed to you for your internal business use (see Section 8), and are non-transferable.

3) Delivery & Access

1. Method of delivery. After successful payment, delivery occurs via any of the following: (a) client portal access, (b) email with links or attachments, (c) calendar invitations/webinar links, and/or (d) in‑person check‑in lists generated from your digital registration.

2. Timing. Most access is provisioned immediately or within a reasonable period following payment confirmation. Some materials (e.g., customized collateral) may be delivered after scheduled sessions or according to a project timeline communicated to you.

3. Evidence of delivery. We maintain order timelines, email delivery logs (SPF/DKIM), IP/device records, portal access logs, and download timestamps as objective evidence of delivery/availability.

4. Access duration. Unless otherwise stated on the product page or confirmation, membership access lasts for the paid term; webinar replays (if offered) are available for a limited window; downloads are yours to keep under the applicable license (Section 8).

5. Account security. You are responsible for your login credentials. Sharing credentials or simultaneous logins beyond permitted limits is prohibited and may result in access revocation (see Section 10).

4) System Requirements & Compatibility

You are responsible for ensuring you have compatible devices, software, and internet to access Digital Products (e.g., modern browser, PDF reader, stable connection for live streams). We are not responsible for performance issues caused by your equipment or network. Reasonable troubleshooting assistance is provided (see Section 11).

5) Pricing, Billing & Taxes

1. Prices are shown on the Site and may change prospectively. The price you pay is the price at checkout.

2. Payment processing is handled by Wix Payments. We may enable AVS/CVV checks and 3‑D Secure (3DS) where available. Transactions may be declined or held for review by the processor.

3. Recurring charges. If you purchase a membership or subscription, you authorize recurring charges until cancellation per the plan page.

4. Taxes. Applicable taxes or regulatory fees are calculated at checkout where supported; otherwise, you are responsible for any additional taxes owed.

5. Pricing errors. We may cancel and refund orders affected by obvious pricing or listing errors.

6) Refunds, Cancellations & Chargebacks

1. All‑digital, generally non‑refundable. Because our offerings are digital and access is delivered promptly, all sales are final once delivery/availability is provided (e.g., access credentials issued, links sent, or session delivered), unless a specific product page or confirmation states otherwise.

2. When refunds may be considered. We may, in our discretion, offer a refund or credit if: (a) we cancel an event and cannot provide a reasonable alternative; (b) a confirmed service outage attributable to us prevents access and we cannot cure within a reasonable time; or (c) consumer protection laws require a remedy. Any refund will result in access revocation to affected Digital Products and you must cease using related materials.

3. How to request. Contact support with your order ID and a brief description. Many issues can be resolved via rescheduling, replacement access, or updated links.

4. Chargebacks. Filing a chargeback without contacting us can delay resolution. We provide evidence of delivery/availability (order timelines, logs, emails, check‑in lists). If a chargeback is decided in our favor, you remain responsible for the original charge and any fees.

7) Webinar & Event Access

1. Registration. Use your own name and email. Capacity limits and tier access rules apply. Some events are members‑only.

2. Attendance. For online webinars, ensure a stable connection and follow joining instructions. For in‑person events, follow venue rules and any safety protocols.

3. Replays & materials. If provided, replays are time‑limited and for registered attendees only. Materials are for your internal use under license (Section 8).

4. Recording notice. Events may be recorded. By attending, you consent to being recorded (where legally permitted). If you do not wish to be recorded, join with audio/video off and use text Q&A where available.

5. No resales. You may not resell, transfer, or publicly share access links or content without written permission.

8) License & Permitted Use

1. License grant. Upon purchase and subject to these terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to use Digital Products for your internal business purposes.

2. Restrictions. You may not: (a) redistribute, resell, sublicense, or publicly display Digital Products; (b) remove notices, watermarks, or technical protections; (c) share or post content on public platforms without permission; (d) use content to build a competing service; or (e) reverse engineer any deliverables or scripts except as permitted by law.

3. Custom deliverables. If you purchase customized collateral, the license scope (e.g., internal vs. limited external use) will be stated in your order or project confirmation. Ownership transfers, if any, require a separate signed agreement.

4. Third‑party materials. Some content may include third‑party assets under their own licenses; your use must comply with those terms.

9) Membership Fair Use & Abuse Controls

1. Fair use. Memberships that include webinar attendance “at no additional charge” are subject to reasonable attendance and download limits to ensure access for all members. Excessive usage may trigger verification or rate limiting.

2. Single‑user access. One account per natural person unless your plan specifies multi‑user rights. We may limit concurrent sessions or devices.

3. Technical protections. We may employ tokenized links, expiry windows, IP/device checks, and cooldown periods for plan changes. Attempts to circumvent controls may result in suspension or termination without refund.

10) Suspension & Revocation

We may suspend or revoke access, with or without notice, if: (a) we suspect fraud, abuse, or policy violations; (b) payments are reversed or fail; (c) you breach license restrictions; or (d) we are required to do so by law or our payment processor. Access may be restored upon resolution at our discretion.

11) Support & Service Levels

1. Support hours. Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time (excluding holidays).

2. Contact method. Use the support email listed in Section 1 or the contact tools on the Site. Include your order ID and a concise description.

3. Troubleshooting. We will assist with access issues, link refreshes, and scheduling adjustments.

4. Exclusions. We do not provide general IT support for your devices, networks, or third‑party software.

12) Data & Privacy

We collect and process personal information to deliver Digital Products, prevent fraud, and improve our services. Our Privacy Policy (linked on the Site) explains what we collect, how we use it, and your choices. By purchasing, you acknowledge our Privacy Policy and consent to processing as described therein.

13) Intellectual Property

All Digital Products and related content are owned by Focus Foodservice or its licensors and are protected by intellectual property laws. Except for the license granted in Section 8, we reserve all rights, title, and interest in the Digital Products.

14) Prohibited Conduct

You agree not to: (a) impersonate others; (b) interfere with security or access controls; (c) scrape or bulk‑download beyond allowed limits; (d) upload unlawful or infringing content; or (e) use the Digital Products for unlawful purposes.

15) Modifications & Availability

We may update, enhance, or discontinue features or content in Digital Products for legal, security, or operational reasons. Where a material change adversely affects a specific paid booking and no reasonable alternative is available, we will offer a credit or refund for the affected portion.

16) Third‑Party Platforms

We rely on Wix, Wix Payments, webinar platforms (e.g., Zoom/Google Meet), email/calendar providers, and cloud services. Your use of those services may be subject to their terms and privacy policies. We are not responsible for third‑party acts or omissions.

17) Legal Terms (Summary)

1. Governing law & venue. This Policy and any digital purchase are governed by the laws of the State of Tennessee, without regard to conflict‑of‑law rules. Courts located in Shelby County, Tennessee have exclusive jurisdiction except where arbitration is required by our Terms & Conditions.

2. Disclaimers. Digital Products are provided “as is” and “as available.” We disclaim implied warranties to the fullest extent permitted by law.

3. Limitation of liability. To the maximum extent permitted, our total liability for any claim related to a Digital Product will not exceed the amount you paid for that specific purchase in the three (3) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

4. Indemnity. You agree to defend and indemnify us against claims arising from your misuse of Digital Products or breach of this Policy.

18) Accessibility & Accommodations

We aim to make our content accessible. If you need accommodations (e.g., captions, transcripts, alternative formats), please contact us in advance of an event. We will make reasonable efforts to assist.

19) Children

Digital Products are intended for users 13+. We do not knowingly sell to children under 13. Parents/guardians who believe a child provided information should contact us; we will take appropriate steps consistent with our Privacy Policy.

20) Updates to This Policy

We may revise this Policy from time to time. The “Last updated” date reflects the latest changes. Updates take effect when posted on the Site and apply prospectively. If a change materially affects an existing paid access window, we will provide appropriate notice and, where necessary, a reasonable remedy.

21) How to Contact Us

For questions about this Policy, digital delivery, or your order, contact:

FOCUS FOODSERVICE LLC 261 Germantown Bend Cove #101, Cordova, TN 38018, USA Email: support@focusfoodsserves.com

By purchasing or accessing our Digital Products, you acknowledge and agree to this Digital Products Policy, our Terms & Conditions, and our Privacy Policy.